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FAQ


So(wi), you have some questions? You came to the right the right place.

I downloaded Sowi app on my kid’s device, now what?

Follow the easy on-screen instructions or watch this video.
Fill the account details (username, email address and 5 digit-password)
***make sure you enter a correct email address***
Then you need to allow the device to use the SOWI app.
Set up the time and days and click apply.
And, that’s it!

Can I use the Sowi Screen Time Balance on more than one device?

Yes! You can install the Sowi Screen Time Balance on multiple devices. Your subscription is linked with your Google Play account and not the single device.
To add Sowi app to a new device, install the app from Google Play. Next, login with your account and follow the on-screen setup instructions.

Which devices support Sowi Screen Time Balance?

At the moment, Sowi app is available for devices using Android 5.1 and higher. Sowi works with any device connected to the internet, including smartphones and tablets.

I forgot my 5-digit PIN code. What now?

Go to Sowi app and click the “I forgot my PIN” button. We’ll send you an email with PIN code reset instructions.
You didn’t receive our email with the reset instructions? Then please get in touch with us by email support@sowi.de, and we’ll help you retrieve your account.

Why my child won't be able to uninstall the Sowi Screen Time Balance App?

To be able to uninstall the Sowi app from their device, a child needs your 5-digit PIN code.
Unless you tell your child what the PIN code is or they have access to the email address you used to register your account, they won’t be able to uninstall it without your knowledge.
Additionally, we are protecting the settings with the administrator access rights.

The allowed screen time for the day has expired. Can my child still use the smartphone for emergency contact?

Yes. One of the main reasons parents give their kids a smartphone is to be able to reach them whenever necessary.
This is the reason why the Sowi App is not blocking all phone functionalities. Your child can use contacts (phone calls) and messages at all times.

Can I block specific apps or websites using Sowi app?

No. Sowi is not a parental control app that offers these features. Sowi Screen Time Balance is the tool you can use to balance the time your kids spend on their devices without intruding on their privacy.

How to check the current daily screen time limit?

Just turn the lock screen off and then on again, and the remaining screen time will appear under the little sleepy Sowi owl.

Where can I get Sowi Screen Time Balance?

Visit us on Google Play from your child’s device. You can also find us by typing Sowi in the search bar on Google Play. Click on the “Install” button and fill your account and payment details, when prompted.

Which payment options do you offer?

After your free 14-day trial expires, you can continue using the Sowi app with a monthly or yearly subscription fee. We process your payments as In-app purchases on Google Play Store.
To make an In-app purchase, you’ll need a Credit or Debit Card (Visa, MasterCard or American Express) associated with your Google account.

What if I want a refund?

If you want to request a refund, please contact us at support@sowi-app.com. We will get back in touch with you as soon as possible. For more details about our refund policy, subscription or cancellation, please refer to our Terms of use or read how to change or cancel your subscription on Google Play.

Is the information I give you private?

Yes! Your privacy is very important to us, and we take it seriously. Please refer to our privacy policy to understand what information we collect, how we protect it and how you can request it to be removed.

You didn’t find your answer? Get in touch with us: support@sowi-app.com


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